FREQUENTLY ASKED QUESTIONS

Soft Play Rental;

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept:

Apple Pay
CashApp
Venmo
Debit/Credit Card with a 2.6% processing fee
Cash

DO YOU SET UP OUTDOORS?

Yes, if the weather permits. It must be on an even ground surface- no dirt, gravel, sand, feces (of any kind). Shade is required on outdoor events at all times. Outdoor activity is an additional $50 for the tent.

IS THERE A DELIVERY FEE?

Yes, there is a travel fee in excess of 20 mi. It will be computed depending on the location of the event.

WHAT IS THE APPROPRIATE AGE USE OF YOUR EQUIPMENT?

We recommend children 4 and under use our equipment.

HOW LONG CAN I USE THE EQUIPMENT FOR?

All packages include up to 4 hours of equipment use. We will deliver the equipment approximately 1-2 hours prior to the start time and we will pick up the equipment 4 hours after your start time. You have the option to purchase additional hours.

DO I NEED TO SIGN A WAIVER?

Yes, in order to use our services you must read through and agree with our Waiver of Liability as well as our Terms and Conditions. These will be made available at the time of checkout.

WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?

During the booking, we will provide you a waiver and a contract that will state everything in writing. This will cover the policy for damaged products.

HOW DO I BOOK?

1. Fill out our “Reservation Inquiry Form” in our “Contact” section to tell us a little about your event. We want to make sure your event date and package are available.

2. You will pay a non-refundable $100 retainer fee and a refundable $100 damage fee & cleaning fee to secure your date. Once your deposit is made you’ll need to sign the contract agreement to secure your booking. The non-refundable fee will reflect on your balance. The $100 damage fee will be refunded after we thoroughly inspect the equipment for stains and damages.

3. Your remaining balance is due on the week of your event date.

FAQ: FAQ